Refund & Cancellation Policy

Last updated: 22 September 2026

This policy applies to every subscription and package sold by CLICK AI LTD (company no. 17162732), trading as Click AI Agency and Click Desk.

Free trial

Click Desk plans start with a 14-day free trial. You are not charged during the trial. Cancel before it ends and nothing is charged.

Billing

Subscriptions are billed monthly in advance, on the same date each month, by Bacs Direct Debit or card. Package setup fees are charged once, at the start of onboarding. Prices exclude VAT unless stated. Payments appear on your bank or card statement as CLICK AI.

Cancelling

Cancel at any time from your dashboard (Settings → Plan) or by emailing support@clickaiagency.com. Cancellation takes effect at the end of the month you have already paid for; you keep access until then. We do not refund the unused part of a month.

Refunds

If you are charged in error — a duplicate charge, a charge after you cancelled, or a wrong amount — tell us and we refund the full amount within 5 working days of your report. Refunds go back to the original payment method and usually arrive within 5–10 working days. Setup fees are refunded in full if we have not started onboarding, and are not refunded once onboarding has begun.

Questions about a charge

Email support@clickaiagency.com or call +44 7444 946465 (Mon–Fri, 9am–5pm UK). Please contact us before raising a dispute with your bank — we resolve billing questions within one working day.